Payment
Payment can be made by credit card, Western Union, and Bank transfer.
Western Union enjoys more discount on our website; for more details please contact us.
When placing an order, your billing address must correspond to the address of your credit card otherwise we will not be able to process your order.
All transactions are secured. The website is provided with an SSL encryption system to protect personal and payment data. We do not sell or ship any items ordered through the Site directly to anyone we know to be under the age of 18. We will not collect any personally identifiable information (e.g. name, address, telephone number, and e-mail address), also referred to herein as “personal information”, about you unless you provide it to us voluntarily.
International Shipping
Orders may take from 24 to 36 hours to process. Once your order is processed you will receive an email notification with a shipment tracking number. All delivery begins when you receive this email. If an order is placed after 3:00 PM CST on Friday or on the weekend, the earliest it will ship is Monday. Delivery to Post Office Boxes will not be shipped. All orders must have a valid non-PO box address. There will be no additional duties/taxes for delivery.
Below are the timeframes for International Shipping:
- America
- US Canada (4-10 Business Days)
- Brazil (7-10 Business Days)
- European
- UK France Spain Netherlands (5-10 Business Days)
- Other European Union (28 Countries) (7-15 Business Days)
- Asia
- Japan Singapore Hongkong (4-7 Business Days)
- Russia (7-10 Business Days)
- Oceania
- Australia (5-10 Business Days)
- New Zealand (7-15 Business Days)
- Other Countries (10-20 Business Days)
Shipping Destinations
Below is a list of countries we currently ship to:
| Andorra, Anguilla, Antarctica, Antigua & Barbuda, Argentina, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bangladesh, Barbados, Belarus, Belgium, Belize, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Brazil, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Burkina Faso, Canada, Cape Verde, Cayman Islands, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Cook Islands, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Ecuador, Egypt, El Salvador, Estonia, Fiji, Finland, France, French Guiana, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guatemala, Guyana, Holy See (Vatican City State), Honduras, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kiribati, Republic of Korea, Kuwait, Kyrgyzstan, Latvia, Lesotho, Liechtenstein, Lithuania, Luxembourg, Macao, Malaysia, Maldives, Malta, Martinique, Mexico, Monaco, Montserrat, Myanmar, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niue, Norfolk Island, Norway, Palau, Panama, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Romania, Russia, Saint Helena, Saint Lucia, Saint Pierre & Miquelon, Saint Vincent & The Grenadines, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Georgia & The South Sandwich Islands, Spain, Sri Lanka, Suriname, Sweden, Switzerland, Taiwan, Thailand, Tokelau, Turkey, Turks & Caicos Islands, Tuvalu, Ukraine, United Arab Emirates, United Kingdom, Uruguay, USA, Vietnam, US Virgin Islands, British Virgin Islands, Wallis & Futuna |
*These countries are included in the European Union.
Returns
Items can be returned for a refund or exchange within 7 days of the date of receipt. However, returns caused by personal reasons (e.g., size, color you chose) cannot be accepted. Returns can be sent back within 7 days upon receipt; all returned items must never be used and must be in new condition. All returned packages must be insured. As for returning the right items for a refund: all returned items are subject to a bank handling fee and shipping charges. Buyers are always responsible for the shipping charges. Special circumstances may require a partnership with corporate business partners. For more information, please contact our customer service.
Important Notice
- Although we provide a return policy, considering the time and money consumed, we surely appreciate if you can make all your questions and concerns clear before placing your order.
- Please contact our customer service first to obtain the return address. All returned merchandise should be sent to the shipping address we email you. If it is not the right address, we are not responsible for the loss caused by the issue.
- We will not be responsible for the loss if the returned package gets lost during shipment. The original post office receipt must be kept to claim the compensation.
- If returning the right items for a refund: Shipping and handling charges are non-refundable. We do not cover the shipping cost of returns or exchanges of the right order package; you will be responsible for the shipping and handling costs. Additionally, we recommend that you add tracking and insurance for your own protection, as we cannot be responsible for lost shipments or those detained by customs.